Refunds Policy

Last updated: 30 August 2026

This is the same policy shown at the point of booking on our website. It applies to all journeys booked with Cheshire Private Hire Transport, whichever way you choose to pay.

If you paid online (card, in full, in advance)

  More than 24 hours before pickup: full refund, no questions asked. Cancel via a reply to your confirmation email, WhatsApp, or by calling us, and your refund is processed automatically back to your original payment method within 3–5 working days.

  Within 24 hours of pickup: your fare is non-refundable. By this point a driver and vehicle have already been scheduled and held specifically for your journey, which is why the window exists.

If you're paying cash or card on the day

No payment is taken at the time of booking, so there is nothing to refund. However, we'd genuinely appreciate as much notice as possible if you need to cancel, particularly inside 24 hours, since a driver will already have your job scheduled and may have turned down other work to cover it. Repeated late cancellations or no-shows on pay-on-the-day bookings may affect our ability to accept future bookings from the same customer without prepayment.

If we cancel, or don't arrive

  Always a full refund (or no charge, for pay-on-the-day bookings), regardless of how much notice was given. If we are unable to fulfil a confirmed booking for any reason on our end, you will be notified as soon as possible.

How refunds are processed

Online payments are refunded automatically via Stripe to your original card or payment method.
Refunds typically appear within 3–5 working days, depending on your bank or card provider.
You do not need to provide bank details for a refund, it always returns to the original payment method used.

Split or partial refunds

We do not currently operate a partial/split refund tier, cancellations are either fully refundable (24 hours or more notice) or non-refundable (within 24 hours), as set out above.

Contact

To cancel a booking or query a refund, contact us at info@cheshireprivatehire.com, 01606 645707, or via WhatsApp.

This policy reflects our actual cancellation practice and is written to be clear and fair to customers while accounting for the real cost of holding a driver's time. It is not a substitute for independent legal advice.