Terms of Service

Last updated: 30 August 2026

These terms govern your use of the Cheshire Private Hire Transport website and any booking made through it, by phone, or via WhatsApp. By making a booking, you agree to these terms.

1. Who we are

We are a licensed private hire operator, licensed by Cheshire West and Chester Council under Operator ID O1302. All drivers are DBS-checked and appropriately licensed, and all vehicles are comprehensively insured, in accordance with our licensing conditions.

2. Bookings and pricing

• Prices shown at the time of booking are calculated from an estimated road distance between your pickup, any stops, and drop-off location, and are fixed once you book.
• Fixed prices are quoted in good faith based on your stated pickup/drop-off details. If those details are materially inaccurate (e.g. an incorrect postcode) leading to a significantly different journey, we reserve the right to discuss an adjusted price with you before travel.
• A late-night/early-morning surcharge and a minibus surcharge, where applicable, are included in the price shown before you confirm your booking.

3. Payment

You may choose to pay the full fare online in advance via card (processed securely by Stripe), or in cash or by card directly to your driver at the end of the journey. A 2% fee applies to all card payments, whether paid online or to your driver. Either option confirms your booking equally, there is no difference in booking priority between the two.

4. Cancellations and refunds

Our full cancellation and refund terms are set out in our Refunds Policy, which forms part of these terms. In summary: cancellations made more than 24 hours before pickup receive a full refund (where paid online); cancellations within 24 hours of pickup are non-refundable, as a driver and vehicle have already been allocated to you.

5. Your responsibilities

• Please provide accurate pickup/drop-off details, contact information, and any relevant notes (flight numbers, access instructions) at the time of booking.
• Please be ready at the agreed pickup time and location. Waiting time beyond a reasonable grace period may be chargeable or may result in the driver being unable to wait further.
• Passengers are expected to behave reasonably and lawfully during the journey. We reserve the right to decline to carry, or to end a journey early, in the case of abusive, unsafe, or unlawful behaviour.

6. Our responsibilities

• We will make reasonable efforts to ensure punctual pickup and safe, direct travel to your destination.
• Where a flight number is provided, we monitor flight status and adjust pickup timing for delays at no extra charge.
• In the rare event we are unable to fulfil a confirmed booking, we will notify you as soon as possible and provide a full refund of any amount paid.

7. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our liability for any other loss arising from your booking is limited to the value of the fare paid. We are not liable for delays or failures caused by circumstances outside our reasonable control (e.g. severe weather, road closures, traffic accidents not of our making).

8. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact

Questions about these terms can be sent to info@cheshireprivatehire.com or 01606 645707.

These terms have been drafted to reflect our actual booking, pricing and cancellation practices as a licensed UK private hire operator. They are not a substitute for independent legal advice, and we'd recommend a solicitor review them in light of your specific licensing conditions before treating them as final.